Refund Policy

Last updated: June 2026

This Refund Policy explains how refunds and billing adjustments are handled for Verimedix medical billing and revenue cycle management services. Specific terms for engaged clients are governed by their individual service agreement.

Performance-based billing

Most Verimedix engagements are billed as a percentage of collections or a transparent flat monthly fee. Under percentage-of-collections arrangements, fees are tied to revenue we successfully collect on your behalf — you are charged based on results.

No long-term lock-in

We do not require multi-year lock-in contracts. Either party may terminate the service relationship in accordance with the notice period specified in the service agreement. This means you are never trapped in a contract that isn't delivering value.

Fee adjustments and disputes

If you believe a fee has been charged in error, contact us within 30 days of the invoice date. We will review the charge in good faith and, where an error is confirmed, issue a correction or credit promptly.

Refund eligibility

• Fees billed in error or duplicated will be refunded or credited upon verification.
• Prepaid setup or onboarding fees, where applicable, may be refundable on a pro-rated basis depending on work already performed, as defined in the service agreement.
• Earned percentage-of-collections fees on revenue already collected are generally non-refundable, as they reflect completed work.

How to request a refund

To request a refund or raise a billing question, email information@verimedix.com or call +1 (470) 887-9106 with your account details and the invoice in question. We aim to acknowledge requests within two business days.

Changes to this policy

We may update this Refund Policy periodically. The version in your signed service agreement governs your specific engagement.

Contact us

Questions about this policy? Contact Verimedix at information@verimedix.com, call +1 (470) 887-9106, or write to 238 N. Massachusetts Ave, Lakeland, FL 33801.